Refund Policy

1. Overview

The "credits" sold through the Service are a virtual product / digital service used to redeem AI rendering generation. Because a virtual product, once sold and delivered, is inherently subject to immediate consumption, the refund rules differ from those applicable to physical goods.

This Policy applies together with the Terms of Service. In the event of any inconsistency between this Policy and the Terms of Service on the same matter, this Policy shall prevail with respect to refund matters.

2. Non-Refundable Circumstances

Given the nature of credits as a virtual product, credits that have been successfully credited to your account are, in principle, non-refundable. The following circumstances are generally not eligible for a refund:

• Credits have been credited to your account and no platform failure has occurred;
• Refund requests made for reasons attributable to you (such as a change of mind or no longer needing the Service);
• Refund requests based on unfamiliarity with the operations or subjective dissatisfaction with generated results;
• Credits that have actually been consumed by successfully completed generation tasks.

3. Exceptions Eligible for Refund

In the following circumstances, you may be entitled to a corresponding refund or credit return in accordance with applicable law or this Policy:

• Automatic refund on generation failure: if a generation task fails due to platform-related reasons, the system will automatically refund the credits consumed by that task, with no application required;
• Duplicate charges: if a payment system error results in a duplicate charge for the same order, we will refund the overcharged amount;
• Platform failure: if a major platform technical failure results in your having paid without receiving the corresponding credits, we will issue a refund or reissue the credits.

4. How to Request a Refund

If you believe your circumstances fall within the refundable exceptions above, please submit a refund request through the official customer service channels of the Platform and provide the following information to help us verify your claim:

• Your account information (registered email or mobile number);
• The relevant order number, payment receipt, or transaction time;
• The reason for the refund and a specific description.

5. Processing Timeframe

We will review your refund request as soon as possible. Credit refunds resulting from generation failures are generally processed automatically and immediately. For cash refunds requiring manual review, we will complete our verification within a reasonable period after receiving a complete application.

Once a refund is approved, it will be returned to the account used for the original payment via the same payment route. The time for the funds to actually reach your account may be affected by the processing speed of the payment service provider (such as Alipay or WeChat Pay) and your issuing bank.

6. Unused Credits

Unused credits in your account, while not eligible for a cash refund, remain valid indefinitely with no expiration date, and you may continue to use them at any time to generate renderings.

We encourage you to first use the complimentary credits granted at registration (promotional event) to try the Service before purchasing additional credits, so as to confirm whether it meets your needs.

7. Subscriptions and Promotions

The Service currently charges primarily through one-time credit purchases. If we introduce subscription services, packages, or promotional offers in the future, the specific billing, renewal, and refund rules will be set out separately on the relevant campaign pages.

Credits granted as gifts or obtained at a discount through promotional offers are subject to the special rules of the relevant campaign in addition to this Policy; in the absence of special rules, the general provisions of this Policy shall apply.

8. Credit Validity and Account Termination

Once purchased, credits remain valid indefinitely with no expiration date. If your account is restricted, suspended, or terminated due to a breach of the Terms of Service, the handling of credits in your account will follow the relevant provisions of the Terms of Service and this Policy; where an account is terminated due to your breach, unused credits are, in principle, non-refundable.

If you voluntarily close your account, please use up the credits in your account before doing so; after the account is closed, any unused credits will be deemed forfeited and will not be convertible to cash or refunded.

9. Changes to This Refund Policy

We may revise this Refund Policy from time to time in response to changes in laws and regulations, adjustments to payment channels, or operational needs. Revised policies will be published on this page, and the "Last Updated" date at the top will be updated accordingly.

Changes to the Policy do not affect transactions that occurred, or refund rights that arose, before the change. Your continued purchase of credits after a change constitutes acceptance of the revised Policy.

10. Contact Us

If you have any questions about this Refund Policy, or if you need to request a refund for a particular transaction, please contact us through the official customer service channels of the Platform, and we will be glad to assist you.